Frequently asked questions

Our commitment is to ship all orders under the following conditions:

• Shipping to Portugal - 2 to 3 working days - 3,95€ / Free (for purchases over 40€)
• Shipping to Spain - 2 to 3 working days - 4,95€ / Free (for purchases over 50€)
• Shipping to the European Union - 5 to 7 working days - 6,95€ / Free (for purchases over 80€)
• Shipping to the Rest of the World - 7 to 14 working days - 19,95€ (customs costs not included)

Note: During festive seasons or sales, the deadlines may be slightly longer.

We offer several payment methods for your convenience and security:

• MBWAY
• ATM
• Credit card
• Payshop
• Google Pay
• Apple Pay

All payments are processed by certified platforms, with total security and data encryption.

Yes! We ship all over the world.

We do not make direct exchanges. However, you can return the product within 15 days of receiving it and then place a new order with the desired item or size.

Yes, all orders can be tracked easily. After logging into your account, go to the Account > Orders menu to see the history and current status of each order. In addition, you will receive email notifications whenever there is an update on the status of your order, such as payment confirmation, shipment or delivery.

To find the right size, use our Size Guide.

Se é lojista e gostaria de revender os nossos produtos, preencha o formulário disponível em: https://bennie.pt/profissionais/

It is not compulsory to create an account to complete your order. However, we recommend that you do so, as having an account allows you to track the status of your orders, save your details for future purchases, access your order history and even benefit from exclusive promotional campaigns for registered customers.

Yes, all the prices shown on our website include VAT at the legal rate in force. At checkout and on the final invoice you will see a breakdown of the total amount with VAT included, with no surprises or hidden costs.

Yes, we guarantee that all transactions are carried out with the utmost security. We use encrypted connections (SSL) and do not store payment data such as credit card numbers. All payments are processed by certified gateways that meet the highest security and compliance standards.