Contact

Where can we help?

I have a question Ordering I want to contact you

Create an account Recover password Login Shipping and returns

Answers to the most common questions

The answer to your question could be here

How long does delivery take and how much does it cost?

Our commitment is to ship all orders under the following conditions:

Shipping to Portugal - 2 to 3 working days - 3,95€ / Free (for purchases over 40€)
Shipping to Spain - 2 to 3 working days - 4,95€ / Free (for purchases over 50€)
Shipping to the European Union - 5 to 7 working days - 6,95€ / Free (for purchases over 80€)
Shipping to the Rest of the World - 7 to 14 working days - 19,95€ (customs costs not included)

Note: During festive seasons or sales, the deadlines may be slightly longer.

What payment methods are available?

We offer several payment methods for your convenience and security:

MBWAY
ATM
Credit card
Payshop
Google Pay
Apple Pay

All payments are processed by certified platforms, with total security and data encryption.

Do you ship outside Portugal?

Yes! We ship all over the world.

Can I exchange or return a product?

We do not make direct exchanges. However, you can return the product within 15 days of receiving it and then place a new order with the desired item or size.

Can I track my order?

Yes, all orders can be tracked easily. After logging into your account, go to the Account > Orders menu to see the history and current status of each order. In addition, you will receive email notifications whenever there is an update on the status of your order, such as payment confirmation, shipment or delivery.

Orders and after-sales

Whenever you place a new order, or whenever its status is updated, you receive this information by email. You can also check the status of each order in your account. If you need help or support with a product or order, the quickest way is to use the support form available on the respective order page.

Managing orders