Terms and conditions

  1. Comercial politics

    1. BENNIE, LDA, NIF 505490889, holder of a license for the BENNIEbrand, makes its products available through the website www.bennie.pt.
    2. BENNIE, LDA reserves the right not to process orders from users who do not comply with the general conditions of sale.
    3. These conditions and general terms of sale exclusively regulate the offer, transmission and acceptance of orders placed on www.bennie.pt between customers of the BENNIE online store and the company BENNIE, LDA.
    4. The “Customer” must provide BENNIE, LDAwith an email address or telephone contact, or data relating to another form of contact, which are correct and complete and accepts that “BENNIE, LDA” may contact him using these data. , if deemed necessary.
  2. how to order

    1. To order atwww.bennie.pt, it is necessary that the user has an e-mail account and that his browser is configured to accept cookies and pop-ups, in order to allow the use of all the navigability conditions of the store. online.
      Placing an order is easy:

      • Find the products you want to purchase;
      • Add the selected products to the cart;
      • Choosing color, size, and quantity;
      • Finalize the purchase; Select the payment option;
      • Review your order;
      • Proceed with the payment and confirm the order;
      • You will receive an order confirmation by email. We reserve the right not to accept your order, or to cancel it even after it has been automatically confirmed.

      By submitting the order form, you are accepting the general conditions of purchase, as well as other existing conditions on www.bennie.ptthrough links, including the general conditions and terms of use.
      BENNIE, LDA may not process orders that do not have sufficient guarantee of good collection; when orders are incomplete or incorrect, or the products ordered are no longer available. In the aforementioned cases, we will inform you by email that the sales contract has not been carried out and that BENNIE, LDA has not proceeded with the sale, specifying the reasons for doing so.
      If an order has been placed and the corresponding payment has been made for products that are no longer available,BENNIE, LDA will refund the money paid for the unavailable items.

    2. Right not to accept the order or cancel the purchase

      BENNIE, LDA reserves the right to refuse any order for any reason. We also reserve the right to cancel any purchase (even if it has already been accepted by us), in the following situations, exempt from liability for any damages or costs:

      • The product is no longer available/in stock (payments will be refunded);
      • Billing information is not correct or verifiable;
      • The order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;
      • The transfer for payment of the order was not received by us within a period of 7 days after the acceptance of your order;
      • If we find that you are under 16;
      • There is an error in the price quotation;
      • Unable to deliver to the address provided.
    3. data verification

      After we receive the order, we can carry out some checks on it before we prepare it. These checks may include address verification, credibility and fraud verification. In relation to fraud checking, we run partially automated checks on all orders to filter out unusual, suspicious or identified fraud-prone transactions. Suspected fraud will be investigated and, if necessary, processed. By confirming your order, you agree with these conditions.

  3. Product price guarantees and indications

    1. Payment methods

      You can find the available payment methods in the Payment Methods section of the site. We do not accept any other payment method than those mentioned. Please do not attempt to pay by any means other than specified. If you do so, we cannot be held liable for loss of payment or any other damages that may arise therefrom.

    2. payment processing

      If you pay with Paypal / Credit Card / Hipay we will deduct the amount due from your account as soon as your order is processed. In the case of payment by Credit Card, all details (eg card number or expiration date) will be sent by the encrypted protocol to the company that provides remote electronic payment services, without third parties having access to the information transmitted. This information will not be used by BENNIE, LDA except to carry out the necessary procedures for the purchase or refund, in the case of return, in accordance with the exercise of the right of return or for reporting fraud cases to the police. O preço de compra dos produtos e os custos de transporte, tal como indicados no formulário de encomenda, serão cobrados à conta corrente quando os produtos adquiridos são efectivamente enviados. In the case of Bank Transfer, your purchase is only processed when you make the respective payment, and you must send an email with proof of purchase and the order number.

  4. order security

    Your payment information is encrypted from the moment you enter until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via e-mail cannot be guaranteed. BENNIE, LDA shall not be liable for any damage suffered as a result of the use of electronic means of communication including, but not limited to, recurrent damages from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used. for communications or virus transmissions. If you choose to pay by Bank Transfer, we will start processing the order after we have received payment or a reliable proof of payment. This may take several days. Once 7 days have elapsed after placing the order and if we have not received any payment, the order will be cancelled. Payments can only be processed if the information to be used for invoicing can be verified.

  5. Property reservation

    BENNIE, LDA retains ownership of the company’s products until it has received full payment for all such products.

  6. prices

    1. The prices of the products displayed on the website contain/include Value Added (VAT). Shipping fees apply per order. The exact price of the shipping fee will depend on the country where your order will be delivered. Para informação adicional sobre as taxas de envio por país consulte a secção de Envios e Devoluções do site.
    2. Prices are all quoted in euros. Please note that moving to another country has an impact on prices and also on transport costs.
    3. your total price

      The total price specified in the final checkout menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please transfer only the exact amount specified in the order confirmation and make individual transfers per order.

    4. price changes

      The prices of the products presented on the website are subject to change. BENNIE, LDA reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase. Except computer error.

    5. price errors

      Please note that even though the website is updated with extreme care, it is possible that the price information on the website may contain errors. BENNIE, LDA does not commit to the offer and reserves the right to cancel your order in the event of such an error.

  7. quality and guarantee

    BENNIE, LDAdoes not sell second-hand, defective or inferior products to the standards of those existing on the market. The products offered for sale on www.bennie.pt may not correspond exactly to the real clothing in terms of image and colors, due to the Internet browser and monitor used. If you decide to exercise the right to return purchased products, BENNIE, LDA has the right not to accept the return of products that are returned without the label or that have been altered from their original condition or damaged.

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